Drive new revenue and increase customer satisfaction with CodeBaby.
For wireless carriers striving to compete in the new wireless landscape, it is critical to invest in technology solutions that improve customer retention and help drive revenue from new data services.
CodeBaby Virtual Agents can help you meet these challenges.
Drive new revenue from data services. Increasing the adoption of data services represents the single largest opportunity for US carriers to grow ARPU. However, handset complexity represents a significant learning curve and barrier to adoption of new data services.
With CodeBaby you can engage your subscribers with interactive, high quality 3D Virtual Agents, providing a unique forum for you to educate subscribers on your data services and encourage new data service adoption.
Whether it is deployed online or via mobile handsets, a CodeBaby Virtual Agent can deliver: - Context specific and process driven customer support
- Seamless branding integration from online presence to handset
- Mobile marketing and the ability to “up sell” additional products and services
- Handset user interface customization
- Integration across other lines of business including broadband, VoIP and IPTV product offerings.
Improve customer retention through improved customer service. Even a small increase in subscriber churn can represent tens of millions of dollars in lost top-line revenue, and call centers can represent more than 25% of the operational costs of a typical wireless carrier.
By putting a CodeBaby Virtual Support Agent to work on a self service website or a mobile handset, a carrier can deliver a superior level of self service and offload traffic currently being routed through expensive call centers.
A CodeBaby Virtual Support Agent can help you reduce customer service costs, deliver a higher quality of service and increase customer retention by: - Providing on-demand customer care from handset or web interaction
- Deflecting simple or basic support requests from expensive human interaction
- Resolving customer support issues quickly
- Providing the ability to redirect or filter difficult support instances to a live CSR
Providing better customer self-service can have a dramatic effect on your bottom line. According to research by the Technical University of Eindhoven, Netherlands:
- Half of all products that customers return to stores as “malfunctioning” are actually in full working order -- but customers just can't figure out how to operate them.
- The average customer in the United States will try for just 20 minutes to get a device working, before giving up
A CodeBaby Virtual Agent, embedded in a product, included as part of the install CD or hosted on a self-service website can make sure your customers use your products and services to their full advantage.
Increase customer satisfaction and increase ARPU with CodeBaby.
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